At Aria Rae, we are committed to providing a seamless shopping experience for our customers worldwide. We take pride in offering reliable and efficient shipping services to ensure your jewelry arrives safely and on time.
Delivery Times
We ship to various destinations across the globe, with the following estimated delivery times:
- United Kingdom: Orders typically arrive within 6 - 10 working days.
- United States: Expect delivery within 6 - 12 working days.
- Australia: Anticipate delivery in 7 - 14 working days.
- Canada: Orders should arrive in 7 - 14 working days.
- Europe: Delivery times range from 7 - 15 working days.
- Rest of the world: Please allow 10 - 15 working days for delivery.
Please note that these are estimated delivery times and may vary during busy periods or due to unforeseen circumstances. We recommend checking with your preferred courier for any potential delays.
Shipping Information
All orders are shipped with tracking, directly from our warehouse within 24-48 hours of order placement. We use reliable and reputable shipping carriers to ensure the safe delivery of your package.
Late or Lost Orders
It is important to provide the correct delivery address when placing your order. We are not responsible for missing parcels sent to an incorrect address or if delivery is requested with a neighbor or placed in an outbuilding.
In the event of a late or lost order, please contact our customer service team, and we will assist you in resolving the issue.
Countries We Cannot Ship To
Unfortunately, we are unable to ship to China at this time.
Returns
We offer a 30-day exchange or refund guarantee, starting from the date of delivery. Please note that customs charges (import duty or tax) on returns are not covered by us. You are responsible for all costs and charges associated with returning your order.
To ensure a smooth return process, we recommend using tracked shipping or obtaining proof of postage, as we cannot refund or exchange lost returns. Orders returned after the 30-day exchange or refund window will be sent back to the customer.
If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction with your Aria Rae purchase.
Refund Policy
Please see our Refund Policy Page for detailed information about our Refund and Exchange process, including eligibility requirements. Our team is dedicated to ensuring a smooth and hassle-free experience, so you can shop with confidence knowing that your satisfaction is our top priority.